Governors Responsibilities on how to Handle and Resolve complaints – Online Training

Governors Responsibilities on how to Handle and Resolve complaints – Online Training

E Learning

£65.00 Sub Total
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£65.00 Your Price

Schools are required to have a complaints policy and procedure in place but understanding and applying it effectively is crucial to a successful outcome for all parties.  Governors need to have a clear understanding of how the process works so that they are able to ensure that when a complaint arises it is dealt with appropriately and inline with the procedure.

Delegates will know:

  • What should a complaints procedure include and what does publishing it mean
  • What is the role of the headteacher and what is the role of the Governors
  • What are complaints hearings and how should they be conducted
  • What are the Governing board’s responsibilities
  • How much information should Governors have about complaints

The price for this training session is £65 per delegate. Don’t forget – our Governor SLA packages offer unlimited access to Edsential’s annual governor training programme for all governors in your school. Prices start from just £405 – find out more and purchase here.

For schools already bought into the annual Governor Training SLA for 2021/22 please continue to book this session below as normal – you will not be charged as part of your SLA.

Dates:

23rd March 2022
17:00 - 18:30

Location:

Online
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Sub Total
£65.00
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£0.00
Total
£65.00