- Full on site cleaning working to agreed specification on frequencies, methodology and productivity in line with building floor plans, room types, floor surfaces, areas to be cleaned and customer type
- Supply and management of well trained staff with a ‘can do’ attitude to complete all specified duties
- Designated Team Leader as a one point of contact
- Mobile response team relief cover, supporting consistency and adding value
- Caretaking and key holding cover
- Online quality performance monitoring to check standards and satisfaction levels (3 per annum)
- Measurement of building premises
- Management of any variations to work plans in line with a change to service specification/floor plans
- Productivity monitoring m2 cleaned per hour with industry comparison
- Client / Team Leader meetings to discuss performance, improvement areas and any change to plan for
- Ezi-tracker monitoring to help manage remote workers & evidence hours worked
- Supply of cleaning equipment and materials to achieve agreed standards
- Compliance with all legislative requirements on Health, Safety & Hygiene
- Specialist risk assessment to determine cleaning frequency and recommended cleaning products as requested
- Support and advice with hands on assistance to help manage emergencies
- Advice and guidance on caretaking requirements
- Programme and deliver all holiday cleaning schedules and additional periodic cleaning/ other maintenance work identified
- Performance monitoring to control costs, drive performance & deliver quality
- Stakeholder engagement to determine satisfaction levels and measure success
Client Responsibilities
To provide:
- Agreed building access
- Access to first aid facilities
- Sufficient secure space for the storage of cleaning materials and equipment
- Accept deliveries of materials on behalf of Edsential
- Use of toilet and washroom facilities
- Electricity, hot water and any other similar services necessary to enable service delivery 4
To download the 2017-2017 facilities brochure, click here Edsential Facilities Brochure 2017-18
